Store Polices Overview

SHIPPING and DELIVERIES

Orders ship the same day paced if placed by 1:00 PM GMT. Orders placed after 1:00 PM ship the following day, excluding weekends. Orders placed on the weekend ship the following Monday. An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with the tracking information when your order ships.Please note that most shipping charges for most led drivers and led bulb orders are quite cheap, larger packages may cost more. We will adjust to actual shipping charge before processing your order. If you would like to know the actual air freight shipping cost before we process your order, please request.

MINIMUM ORDER

We do not have minimum for orders placed online. We do have a minimum shipping/handling fee of €5, this helps to cover the expenses involved with processing orders. There is a €25 merchandise minimum for orders shipped out of ireland.There is a €25 merchandise minimum for phoned in orders.There is a €250 merchandise minimum for orders paid by Bank Transfer (€12 bank fee applies).These minimums do not include shipping costs.STOCK Out of stock items are removed from the online store and cannot be ordered until we we have stock again, we do not accept orders for out of stock items. Please see our "out of stock" page to seen when items are expected back in.

SHIPPING OUT OF IRELAND

We have a €25 minimum (merchandise, not including shipping charges) for orders shipping out of Ireland.Please use our order form "comments" box to clarify your address if necessary.We will ship by Anpost/DHL to almost anywhere in the world. Overseas customers please select the €5 shipping charge for Letter Post or €25 for DHL Post. Additional shipping charges may apply. If you want to know the shipping costs before your order is processed, you can use the order form "comments" box to request this information but this will delay the shipment of your order. Letter Post shipping may take 5~10 days to arrive and cannot be tracked but will have to be signed for. DHL Post delivery time is 3~4 days and can be tracked. We highly recommend DHL post for orders shipped out of Ireland. We are not responsible for lost orders if you select the €5 Letter Post shipping option (no orders have been lost yet. If you prefer TNT or FedEx, indicate this to us on the order form and we will confirm the price by email. There is also a Freight Collect option.

PAYMENT BY BANK FUND TRANSFER

There is €250 merchandise minimum for T/T payment. Fill out our online order form, use all 0's for the credit card number so the order will go through. Our online shopping cart will generate a Proforma Invoice (P/I) that we will then email to you along with the shipping charges and our bank information.

RETURN POLICY

We have a 30 day return policy. Please email or call for return authorization (you will require a PO Number) if you need to return or exchange items. A copy of the invoice is required to return or exchange items. Please order small sample quantities of leds to test for suitability in your application before ordering large quantities. A 15% restocking fee will be charged for the return of orders totaling €250 or more. LEDS (not LED bulbs) cannot be returned if the package has been opened, LED Bulbs and drivers and other products can be.You are responsible for return shipping and we will not refund your original shipping change.

EXCHANGE POLICY

We will exchange LED bulbs only if the value of the bulbs you are returning exactly matches the value of the bulbs you want to exchange them for. If this is the case, send the bulbs back with a copy of the invoice and a note explaining the action you want us to take, no notification is required, must be 30 days or less since purchase. If the values do not match, please send the bulbs back for a refund and place a new order online.You are responsible for return shipping.

TECHNICAL HELP

Please email us your technical questions and include a title in the subject header. Note that we receive a lot of emails and sometimes it can be difficult to keep up with them. Keep your emails as brief as possible, long emails may not be answered. If you do not know how to use leds, please try the LED links on our "LED Info" page, we do not provide design advice for your LED circuits. LEDs are electronic components and do require some technical knowledge to use them properly. Note that we do not do custom work or offer customized versions of any of our standard products - for custom LED products, Circuit Boards and Design Services.

WARRANTY

All products are warranted for one year from the date of purchase.Warranty is void when products are used in applications that they are not intended.A copy of the invoice is required for warranty repairs or replacements.Please call or email to notify us prior to returning items for warranty repair or exchange.You are responsible for return shipping.All product specifications are subject to change without notice.

WHOLESALE PRICING

We only offer discounts based on quantity. Our online shopping cart will not automatically apply discounts for any products. Items are discounted 10% at 50+ pcs, 12% at 100+ pcs and 15% at 500+ pcs. Please email sales for larger quantity pricing.

PURCHASE ORDERS

We only accept POs (€250 merchandise minimum) after credit approval.Please fax your credit references, bank information and other details to +35315078900

PRIVACY STATEMENT

Ibuyleds is committed to respecting and protecting the privacy of those who order from www.ibuyleds.com Information collected to process orders is only used in relation to those orders. We will never disclose your information to anyone for any reason. When you place an online order with us, you will only receive emails relevant to that order. You will never receive promotional emails from us (or any other source) as a result of placing an order with us.

WHOLESALE PRICING

We only offer discounts based on quantity. Our online shopping cart will not automatically apply discounts for any products. Items are discounted 10% at 50+ pcs, 12% at 100+ pcs and 15% at 500+ pcs. Please email sales for larger quantity pricing.